CODE OF ETHICS

At Marty Conklin’s Garage, we appreciate our customers and the trust they have placed in us. Any time you bring your vehicle to us, we promise to:

• perform high quality repair service at a fair and just price.
• have a sense of personal obligation to each customer.
• recommend to car owners only the services, repairs and maintenance that are necessary to maintain the vehicle in safe working order.
• use only products which are safe and which provide service which equals or exceeds those recommended by the vehicle’s manufacturer.
• service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes, including completion times.
• give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.
• ensure that the entire staff conducts themselves in a professional manner and in keeping with the highest standards of the automotive industry.
• notify the customer if appointments or completion promises cannot be kept.